FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER BE SHIPPED?

Our distribution center is taking extensive precautions to keep employees and customers safe, and shipment times may be delayed up to 10 business days at a time.

Orders are shipped Monday to Friday. Orders placed before 11:00 am PST will generally be shipped out on the same day*. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. We do not offer weekend shipping. Shipping times can vary based on method chosen and delivery location. Int’l orders must clear import/export regulations which could add to the shipping time of an order. We do not currently ship to any PO Box or APO/FPO addresses.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground Shipping, 2-Day Shipping, and Overnight Shipping. For Int'l orders, we use USPS.

HOW ARE PRODUCTS SHIPPED?

Orders are shipped Monday to Friday. Orders placed before 11:00 am PST will generally be shipped out on the same day*. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. We do not offer weekend shipping. Shipping times can vary based on method chosen and delivery location. Int’l orders must clear import/export regulations which could add to the shipping time of an order. We do not currently ship to any PO Box or APO/FPO addresses.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground Shipping, 2-Day Shipping, and Overnight Shipping. For Int'l orders, we use USPS.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you can shop at Hurley.com as a GUEST without creating an account. However, registering your details will allow you to:

- Track your order and review past purchases

- Build a personal wish list

- Shop without entering your address details

I'VE FORGOTTEN MY PASSWORD?

If you have forgotten your password, click the FORGOT PASSWORD link in the LOGIN WINDOW for instructions on resetting your Password.

WHAT IS HURLEY REWARDS CLUB?

WHAT IS THE HURLEY REWARDS CLUB?

Hurley Rewards Club is a rewards program for our shoppers to earn points from every purchase, refer and earn, redeem points for discounts, get access to exclusive sales, collections, promo’s and offers. For more information, please visit our Hurley Rewards Club page for more information.

WHEN WILL I RECEIVE POINTS?

Points are accrued per purchase, referral, and more. For more information, please visit our Hurley Rewards Club page for more information.

200 POINTS = $10
400 POINTS = $20
600 POINTS = $30
800 POINTS = $40

DO REWARD POINTS EXPIRE?

Hurley Rewards Club points do not expire. For more information, please visit our Hurley Rewards Club page for more information.

IS THERE A LIMIT TO THE NUMBER OF REWARD POINTS I CAN APPLY TO AN ORDER?

Yes, there are discount brackets as listed below. For more information, please visit our Hurley Rewards Club page for more information.

200 POINTS = $10
400 POINTS = $20
600 POINTS = $30
800 POINTS = $40

WHAT HAPPENS WHEN I RETURN OR CANCEL AN ORDER IN WHICH POINTS WERE EARNED?

If a purchase is made and points were earned through the purchase, the earned points will be refunded back to Hurley.com. For more information, please visit our Hurley Rewards Club page for more information.

WHAT HAPPENS WHEN I RETURN AN ORDER IN WHICH POINTS WERE APPLIED? (are reward points added or do I lose them?)

If a purchase is made with previously earned points, the points will also be refunded back to the customer's Hurley Rewards Club account. For more information, please visit our Hurley Rewards Club page for more information.

HOW AM I NOTIFIED OF MY BENEFITS? 

With every change on your account, there will be an email notification sent out to the email used to register your Hurley Rewards Club account. For more information, please visit our Hurley Rewards Club page for more information.

DO I HAVE TO BE LOGGED INTO MY ACCOUNT IN ORDER TO EARN POINTS WHEN PLACING AN ORDER?

Yes, Hurley Rewards Club requires the customer to be logged into their correct account in order to review, refer, and redeem points. For more information, please visit our Hurley Rewards Club page for more information.

REFER A FRIEND

Yes, we have a referral program too. Get $25 off your next order & Give $25. Your referally must place their first order $100 more before discounts are eligible. Exclusions may apply.

WHICH SIZE SHOULD I CHOOSE?

Size charts can be found on every specific prodcuct page. Please see size charts below.

Men's Bottoms

Men's Shoes

Men's Tops

Men's Wetsuits

Men's Wetsuits Gloves

Men's Wetsuits Booties

WHAT PAYMENT METHODS DOES HURLEY ACCEPT?

We accept Visa, MasterCard, American Express and Discover as well as Paypal, Apple Pay, Amazon Pay and Klarna. Please note that we do not accept any other methods or payment apart from those listed above.

DOES HURLEY SHIP TO POST OFFICE BOXES?

Please note that we are unable to deliver to Post Office boxes at this time.  We also do not ship to forwarding addresses or access points.

DOES HURLEY SHIP TO MILITARY ADDRESSES?

Regrettably, we do not currently ship to APO/FPO addresses.

DOES HURLEY SHIP INTERNATIONAL?

At this time we ship to Canada. All international customers will be responsible for all taxes, duties, and other fees associated with the purchase.

HOW DO I RETURN OR EXCHANGE AN ITEM?

In the event that you are unhappy with your purchase, we will gladly accept a return within 30 days of purchase. Please follow the steps on the following page to process your return.  Please note we do not accept exchanges at this time. 

- Return policy

WHAT ITEMS ARE NON-REFUNDABLE AND NON-RETURNABLE?

Worn items and items marked as final sale cannot be refunded.  Items must have tags still attached. If you purchase a swimsuit or bikini bottom & remove the hygienic liner, we will no longer be able to accept the return.

WHAT DOES THE MM THICKNESS IN A WETSUIT MEAN?

The wetsuit thickness measurements is in millimeters and run from the center of the suit, the core, to your arms and legs. For example, a 3/2MM wetsuit, the core thickness is 3 millimeters and the legs and arms are 2 millimeters thick.

HOW DO I DETERMINE WHAT WETSUIT TO PURCHASE?

First step would be to determine what water temperatures you will most commonly use your wetsuit for. The most common wetsuit is 3/2mm and is suitable for water temperatures of 13°C - 18°C / 56°F - 64°F. If you are in colder waters, take a look at the 4/3 and 5/3 hooded wetsuits. If in warmer water, look for spring suits and wetsuit jackets. If you need more help, please feel free to reach out to customer service.

WHAT IS THE RETURN POLICY FOR WETSUITS?

There is a 20% restocking fee on all wetsuits even for exchanges. Please make sure to buy the correct size using the size chart on the bottom of the wetsuit guide.

Please follow the instructions provided with how to properly return your wetsuit. Hurley’s return policy can be found here.

HOW DO I RETURN A WETSUIT?

Please follow Hurley's standard return policy with the added information below. Hurley will accept returns within 30 days of purchase date if ordered after April 1, 2020 on Hurley.com. If you purchased the wetsuit from another third-party retailer please reach out to them first. If you purchased a wetsuit on Hurley.com prior to April 1, 2020, please reach out to Nike.com's customer service. When you return your wetsuit please carefully follow the instructions below to minimize creasing.

Step 1: Place the wetsuit face down on a flat surface and fold both legs up from just above the knees.

Step 2: Fold the wetsuit up from the waist so the knees are just sitting under the shoulders on the back of the wetsuit.

Step 3: Fold the two arms over the top of the legs so they cross over each other. For short sleeves just tuck the arms neatly under the legs.

Step 4: Fold the wetsuit up in half again.

NOTE: If your wetsuit is returned creased we cannot guarantee your refund.

WHAT IS THE WETSUIT WARRANTY POLICY?

At Hurley, we stand behind the quality of our products and are more than willing to refund or replace your suit if it meets our criteria. Any wetsuit purchased after April 1, 2020 from Hurley.com that meets the criteria below will be eligible for the warranty policy below. If purchased on Hurley.com prior to April 1, 2020, please reach out to Nike.com for service. Hurley and/or its licensed third-party wholesalers are the only parties authorized to determine warranty eligibility. Products under warranty will be evaluated for a refund or a replacement at the third-party wholesaler’s discretion. We offer a 1-year wetsuit warranty on any any workmanship defects and a six (6) month warranty on all material defects. All Hurley wetsuit accessories have a 90-day warranty against any defect in both materials and workmanship.

Not covered under warranty:

• Alterations.

• Materials over 6 months from date of original purchase, or 90 days for accessories.

• Products classified as seconds, samples, promotional, or used.

• Damage caused by sunlight, chlorine, mistreatment or consequential use.

• Requests without valid proof of purchase.

• Improper fit caused by incorrect size purchased.

• Tears caused by force or finger gouges during entry or exit of wetsuit.

WHAT IS THE WARRANTY PROCESS FOR WETSUITS?

Please contact customer service first with proof of purchase and photos of the defected areas of the wetsuit. The customer service agent will help to determine the next steps.

HOW DO YOU PROPERLY CARE FOR A WETSUIT?

When cleaning your wetsuit, hand wash in cool, fresh water to remove salt deposits. Hang out of direct sunlight to dry. Clean your wetsuit after each use to ensure it remains flexible and durable. Please keep in mind that neoprene is a lightweight, performance-based material and is vulnerable to excessive force. Care must be taken when putting on or removing your wetsuit, as finger-induced tears can occur (especially on the exposed neoprene on chest and back panels). Avoid contact with sharp objects and abrasive surfaces.

HOW DO I EDIT OR CANCEL AN ORDER I PLACED?

Unfortunately, we cannot edit or cancel an order once it's been placed for security reasons. Our system is designed to process orders as quickly and efficiently as possible and cannot cancel or modify an order once it is placed. If an order needs to be cancelled, you may contact Customer Service to inquire about your options.

WHEN WILL I BE CHARGED FOR MY ORDER?

Your order will be charged as soon as your order is placed. If we are unable to fulfill your order for any reason, we will notify you and issue a refund.

LOOKING FOR A PRODUCT THAT'S NOT AVAILABLE ON HURLEY.COM?

If you cannot locate a product on Hurley.com it may be due to one of the following reasons:

1. Product is sold out

2. Product is discontinued

3. Product is out of season

4. Product was never sold on Hurley.com

5. Product was exclusive for a limited time.

DO YOU ACCEPT GIFT RETURNS?

We are unable to process gift returns. All eligible returns will be refunded in the same payment format.

COVID 19 UPDATES

As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to maintain the highest standards of cleanliness and hygiene to keep our customers and employees safe and healthy.  Additionally, we continue to monitor for government updates on new regulations issued on a daily basis and adapt as needed.  Our online store is currently fully functional and we will continue to launch new products for our customers. 

Due to additional precautions our fulfillment center is taking, please expect a delay in shipping and return processing.  Refund on eligible returns will be processed within 10 business days from receipt. 

GREEN SHIPPING PROTECTION™️

If you purchased Green Shipping Protection™️ (also known as “Green Shipping Coverage”) with your order and your package was damaged, lost, or stolen, follow the instructions below to place a reorder. 

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Reach out to the Corso customer service for assistance replacing your order. You have the option to live chat with a representative at: 

reorder.corso.com or by email at [email protected].

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Re Order Instructions:

Input your order number and the email address you used when placing your order. Your order number can be found on the order confirmation email.

Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation. Reorder Requests may be rejected at the discretion of the Hurley support team. For full terms and conditions, click here

Package protection against theft, damage, and carrier mishandling is only valid on orders up to $600 USD.   

Hurley is exempt of liability if the customer opts out of Green Shipping Protection™️.

GREEN SHIPPING PROTECTION™️ RETURN POLICY:

If you purchased Green Shipping Protection™️ with your order and your package was damaged, lost, or stolen and the item is now sold out to be replaced you may be eligible full a full refund. Standard Hurley.com Return policy does apply. For more information please visit our Return Policy Page.

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If your package is damaged or has any shipment issues, you are eligible for a replacement. if the product is out of stock, you can exchange for a product at equal or less value, accept a gift card, or get a refund. Standard Hurley.com Return policy applies. For more information please visit our Return Policy Page.

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If you purchased Green Shipping Protection™️ with your order and you are not satisfied with your purchase - the Green Shipping Protection™️ fee is eligible for a refund as long as the order placed on Hurley.com is also eligible for a refund. Standard Hurley.com Return policy applies. For more information please visit our Return Policy Page. Green Shipping Protection™️is final sale on orders not eligible for exchange or returns.  Green Shipping Protection™️ is final sale on all orders other than those eligible for protection.

RETURN POLICY FOR ORDERS WITH GREEN SHIPPING PROTECTION™️ 

 If your order has Green Shipping Protection™ applied, you will need to enter in the original order number to process a return and receive a full refund. You may also email [email protected] to help coordinate a return. Green Shipping Protection™️ is final sale on all orders other than those eligible for protection.